Refund & Return Policy

1. Eligibility for Return:

• Return is accepted only if:

  • The product is damaged upon delivery.

  • The product is expired.

  • Incorrect item delivered.

2. Return Window:

• Return requests must be made within 24 hours of receiving the product.

3. Return Conditions:

• Items must be in original condition, sealed, and unused.

• Proof of purchase (invoice) is required.

4. Refund Method:

• Refunds will be processed within 5-7 business days after return approval.

• Refunds will be credited to the original payment method (K-Net, credit card, bank transfer).

5. Non-Refundable Situations:

• Change of mind.

• Opened, used, or damaged products (unless damaged during delivery).

• Products returned after 24 hours without valid reason.

6. Exchange Policy:

• Exchanges are allowed for defective or incorrect items only.

7. Contact for Returns:

For any return or refund inquiries, please contact us:
📞 Phone: +965 22282979. 
📧 Email: info@aljallal.com.